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Refund and Returns Policy


Our company offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately.

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

A Return Authorization Number is required for all returns. Please, email our returns department at to request RMA#. All returns must be received within 14 days from the RMA number issuing date. An exchange or refund will be available within 14 days of receiving merchandise. This return policy is applicable to all products. All refunds are issued only after the customer returns the product back to us. All returned products will be inspected before any exchange/refund is issued.

How to Return Merchandise

Please contact us at  for a return authorization number (RA#).

The returned item should include a copy of your invoice or order confirmation email, RA# & the appropriate ” return shipping address”.  Please allow 5- 14 days for processing.

All returned items MUST be brand new, factory sealed and unused. Returns will not be accepted without all of the original packaging, used or opened that are returned will be returned to the sender. We will not accept opened or used items. All returns must be received within 14 days from the RA# issuing date.

IMPORTANT: All returns must go through our online Return Authorization process. Refunds will not be issued if a return is made without an RA# or after 14 days of delivery of the order. Please do not send returns/exchanges directly to VitaShopus. We will not accept them. You will be provided with a return address when requesting an RA#.

Defective Items

An item that was discovered to be defective upon receipt can be replaced, or returned for a full refund.

Items returned as defective/wrong model shipped that are found to not be defective/right model and non-defective items received will incur a 15% restocking fee for the returned unit. . All products that are dead upon arrival must be reported within 48 hrs after reception. No returns sent COD will be accepted.  Returns must be sent pre-paid.

Refused/ Undeliverable/Unwanted Items

All Refused / Undeliverable/Unwanted Packages will be subject to a 15% restocking fee. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 15% restocking fee of the value of the merchandise and less shipping and handling fees both ways.

Damaged Items

iHerbalShop accepts no responsibility for loss or damage items in return transit. Customer is responsible for all freight charges. This also applies to defective items.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at for questions related to refunds and returns.

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