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Common queries answered

Frequently asked Questions

All credit card orders (US only) for in-stock products on any business day are normally shipped within 1-2 business days upon payment approval. International orders may be delayed one business day. Military, Hawaii, Alaska and Puerto Rico orders being shipped via the UPS Service will be delayed one business day. All items are pre-tested prior to shipment and we are not responsible for damages that may occur during shipping.We do not ship on weekends or holidays. If we anticipate any type of delay in shipping your order, we will contact you by e-mail and give you the option of accepting or canceling the order of the item backordered.

Estimated Ground shipping is 3 to 10 business days, depending on location being shipped to.


Our company offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately.

All merchandise is guaranteed for 14 DAYS  from original date of purchase. A Return Authorization Number is required for all returns. Please, email our returns department at to request RMA#. All returns must be received within 14 days from the RMA number issuing date. An exchange or refund will be available within 14 days of receiving merchandise. This return policy is applicable to all products. All refunds are issued only after the customer returns the product back to us. All returned products will be inspected before any exchange/refund is issued.

How to Return Merchandise

Please contact us at  for a return authorization number (RA#).

The returned item should include a copy of your invoice or order confirmation email, RA# & the appropriate ” return shipping address”.  Please allow 5- 14 days for processing.

All returned items MUST be brand new, factory sealed and unused. Returns will not be accepted without all of the original packaging, used or opened that are returned will be returned to the sender. We will not accept opened or used items. All returns must be received within 14 days from the RA# issuing date.

IMPORTANT: All returns must go through our online Return Authorization process. Refunds will not be issued if a return is made without an RA# or after 14 days of delivery of the order. Please do not send returns/exchanges directly to iHerbalShop. We will not accept them. You will be provided with a return address when requesting an RA#.

Defective Items

An item that was discovered to be defective upon receipt can be replaced, or returned for a full refund.

Items returned as defective/wrong model shipped that are found to not be defective/right model and non-defective items received will incur a 15% restocking fee for the returned unit. . All products that are dead upon arrival must be reported within 48 hrs after reception. No returns sent COD will be accepted.  Returns must be sent pre-paid.

Refused/ Undeliverable/Unwanted Items

All Refused / Undeliverable/Unwanted Packages will be subject to a 15% restocking fee. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 15% restocking fee of the value of the merchandise and less shipping and handling fees both ways.

Damaged Items accepts no responsibility for loss or damage items in return transit. Customer is responsible for all freight charges. This also applies to defective items.

Please contact us at immediately to cancel an order. An order cannot be modified or cancelled once it is shipped.

Once an order is placed, it takes 24 – 48 hours for the order to process and ship. At the time of shipment, a tracking number will be generated and sent to the email address associated with your order for you to track at your convenience.

 As a registered user, you can sign in to your account and click “Orders” link. Your previously placed orders will be listed, along with their current status.

Please email us at or use our online Customer Help.

Please contact us at immediately and we’ll do everything we can to re-route your package to the correct address. However, depending on the shipping carrier and the package’s status, we may not be able to re-route your package.

No. You can purchase products without creating an account. By creating (or using) an account during the purchasing process you will have 3 things made so much easier for yourself: keeping track of your order’s delivery status, changing or canceling the order.

Please contact us at or sign up using this link:

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